Last Updated: 12/02/2025
Welcome to Undercover WP! These Terms and Conditions outline the rules and regulations for using our white-label WordPress development services. By signing up for our services, you agree to follow these terms.
If you do not agree with any part of these terms, please do not use our services.
1. Definitions
- “Company”, “We”, “Our”, or “Us” refers to Undercover WP.
- “Client”, “You”, or “Your” refers to the digital marketing agency using our services.
- “Services” refers to WordPress development, website maintenance, technical SEO, and other related tasks provided by Undercover WP.
- “Tasks” refers to the WordPress-related requests submitted by the client under our unlimited task model.
2. Services We Provide
We offer white-label WordPress development services to digital marketing agencies at a fixed monthly fee. This includes:
✅ Unlimited WordPress tasks (one at a time)
✅ New website development
✅ Technical SEO services
✅ Dedicated account manager
✅ White-label solutions (your clients won’t know we’re working on their sites)
We do not provide:
❌ Custom plugin development from scratch
❌ Hosting or domain services
❌ Graphic design services
3. Unlimited Tasks – What It Means
- Clients can submit unlimited tasks through our task management system.
- We work on one task at a time per active subscription. Once a task is completed, you can submit another.
- Tasks are handled based on complexity and estimated completion time. Small tasks are usually completed within 24-48 hours.
- Large or complex tasks may take longer, and we will provide an estimated completion time.
- Tasks must be WordPress-related and within our service scope.
4. Membership & Payment
- We offer three subscription plans: Startup, Pro, and Business, each with different pricing and developer availability.
- Payments are made monthly in advance.
- No refunds are provided after payment, but you can cancel at any time before the next billing cycle.
- Failure to make a payment will result in suspension of services until payment is received.
5. Cancellations & Refunds
- You can cancel your subscription at any time before the next billing cycle. Your services will continue until the end of your paid month.
- Since we offer unlimited development work, we do not provide refunds once a payment has been processed.
- If you cancel, you retain ownership of all completed work up to your cancellation date.
6. Turnaround Time & Revisions
- We aim to complete small tasks within 24-48 hours. Medium and large tasks will have a longer turnaround time, depending on complexity.
- If a task requires clarifications or revisions, the response time may extend.
- Urgent tasks can be discussed, but we do not guarantee emergency or same-day completions.
7. White-Label Agreement
- Undercover WP operates as a white-label provider, meaning we work behind the scenes while you take full credit for the work delivered to your clients.
- We will never contact your clients directly unless you explicitly request us to do so.
- Your agency branding will remain at the forefront, and none of our branding will appear on your client’s websites.
8. Confidentiality & Data Security
- We treat all client data and projects as strictly confidential.
- We will not share or disclose any of your information to third parties.
- We recommend using secure password-sharing methods like LastPass or 1Password when granting us website access.
9. Limitations of Liability
- We strive to provide the best possible WordPress solutions, but we are not responsible for:
- Loss of data due to hosting/server issues.
- Website downtime caused by third-party services.
- Hacks or security breaches outside our control.
- Changes made by the client after our work is completed.
- While we take all precautions to ensure high-quality work, you are responsible for reviewing the work before final approval.
10. Fair Use Policy
- While we offer unlimited tasks, we operate under a fair use policy to ensure all clients receive high-quality service.
- Excessive requests or unrealistic demands may lead to adjusted turnaround times or discussions on plan upgrades.
11. Intellectual Property Rights
- You retain full ownership of all WordPress websites and work completed for you.
- Undercover WP does not claim any ownership of the work we complete on your behalf.
- We may showcase general (non-branded) examples of our work in our portfolio, but only with your permission.
12. Changes to These Terms
- We may update these terms from time to time. If any changes are made, we will notify clients via email or through our website.
- Continuing to use our services after updates means you accept the new terms.
13. Contact Us
If you have any questions about these Terms and Conditions, feel free to contact us:
📧 Email: info@undercoverwp.com
🌐 Website: undercoverwp.com
By using our services, you agree to these Terms and Conditions.
Thank you for choosing Undercover WP! 🚀